Opalis Integration Server connects data center components to automate processes in a way that's simple, fast and effective. The Opalis Integration Pack for BMC PATROL enables you to automate problem management routines and maintenance procedures to optimize service levels and reduce overall system downtime.
Automate Problem and Incident Management Routines Faster
Problem and incident triage often involves ad hoc phone calls, manual analysis and data re-entry. With Opalis, you can automate diagnostics routines and corrective actions, and pass data to other systems like a help desk - and finally realize the benefits of a self-healing data center.
Automate BMC PATROL Event Suppression during Maintenance Windows and Troubleshooting
During times of server maintenance or troubleshooting, administrators need to be able to automatically shut off event generation on selected managed servers. Opalis provides the ability to toggle PATROL event suppression during automated maintenance procedures or corrective actions, and the ability to automatically detect and prevent event storms.
Coordinate and Consolidate Events between Help Desk and Monitoring Applications
The Opalis Integration Pack for BMC PATROL provides a simple, yet powerful graphical user interface for filtering PATROL events and auto-generating pre-populated trouble tickets in service management tools like BMC Remedy. Conditional logic and data look-ups can easily be implemented for auto-assigning these tickets to the appropriate help desk personnel or department, or escalating critical requests by email or pager. Similarly, PATROL event data can be shared and synchronized with other system monitors such as HP OpenView Operations, IBM Tivoli or Microsoft MOM.
Instant integration with Help Desks and System Monitors
2-Way Integration with other system monitoring tools
Create custom BMC PATROL Events within standardized IT processes
An Automation Policy
2-Way Integration with other system monitoring tools
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